What we are doing to protect pets and pet parents during the COVID-19 outbreak.
Thank you in advance for your patience and understanding during this challenging time. We will continue to update this page as new information becomes available. If your pet is a patient of VIP Petcare and we have an email on file, we will send updates directly to your inbox.
Updated June 17, 2020
In response to the COVID-19 outbreak and out of an abundance of caution, we temporarily suspended veterinary services in our Wellness Centers and Community Clinics. Since then, we have heard from our pet parents that you want us to reopen to support your pet’s health.
To provide you with convenient, affordable, and safe essential pet healthcare, we are now open at select PetVet Wellness Center locations, using new procedures that include social distancing and enhanced disinfection protocols. Our clinic staff is using responsible personal protective equipment (PPE) requirements, personal hygiene protocols and extra steps to clean and disinfect our clinics before and after every patient.
For now, services at the remaining PetVet locations remain temporarily suspended. As we streamline operations with enhanced safety measures and work with Tractor Supply, we will look to expand the openings to more Wellness Centers and our Community Clinics in a continuing phased approach.
If you are a current customer and have general pet health questions, please call our complimentary PetIQ Veterinary Help Line at 1-800-775-4519 from 7 am to 7 pm.
In response to the COVID-19 outbreak and out of an abundance of caution, we made the decision to temporarily suspend veterinary services in our Wellness Centers and Community Clinics. Since then, we have heard from many of our pet parents that you want and need us to reopen to support your pet’s health.
In order to provide you with convenient, affordable, and safe essential pet healthcare, we are now open at select VetIQ Wellness Center locations, incorporating curbside services to promote social distancing and enhanced safety procedures. Clinic staff will employ responsible personal protective equipment (PPE) requirements, personal hygiene protocols and extra steps to clean and disinfect our clinics before and after every patient.
For now, services at the remaining VetIQ locations as well as our PetVet and VIP Petcare locations remain temporarily suspended. As we streamline operations with enhanced safety measures and work with our retail partners, we will look to expand the openings to more wellness centers and our community clinics in a continuing phased approach.
For more information about our curbside services, please click here.
Updated April 8, 2020
During this very stressful time, we know you are concerned with the care of your family, including the four-legged members. At PetIQ, we want you to know that we are working hard every day to be sure you have the resources you need so you can continue to provide the care your pets deserve. We are committed to finding alternative ways to provide access to care while veterinary services in our Community Clinics and Wellness Centers are temporarily suspended. We will update you as those plans are finalized.
According to the AVMA, CDC and other health organizations at this time there is no evidence that domestic animals, including pets and livestock, can spread COVID-19 to people.
There is lots of confusing information about COVID-19 and its impact on pets. Our veterinary staff recommend you follow the guidance of the AVMA, CDC and WHO. Currently, the AVMA recommends the following:
• If you are not ill with COVID-19, you can interact with your animals as you normally would, including feeding and otherwise caring for them. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your animals, including handling of food, supplies, and waste; keep feed, water, and any supplies used to deliver them clean; remove soiled bedding and replace as appropriate).
• Out of an abundance of caution and until more is known about this virus, if you are ill with COVID-19 or in self-isolation because of COVID-19 you should restrict contact with pets and other animals, just as you would restrict your contact with other people. When possible, have another member of your household or business take care of feeding and otherwise caring for any animals, including pets. If you have a service animal or you must care for your animals, including pets, wear a cloth facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.
Because your pet’s health is our primary concern, if your pet is in need of urgent or critical medical attention during our temporary closure, please seek care at a local full-service veterinary hospital or animal medical emergency room. And remember, VIP Petcare, and the entire PetIQ Family of Brands, is dedicated to the well-being of pets and the humans who love and care for them.
Updated March 20, 2020
The PetIQ Family of Brands is dedicated to the wellbeing of pets and the humans who love and care for them. The health and safety of you, your pets and our staff are our top priority.
We continue to monitor the unprecedented situation affecting our nation and are making decisions based on the following guiding principles:
- Keep our employees and families safe
- Serve pet parents and our retail partners with the highest levels of customer service
- Do our part to slow community spread of the virus
Community, state and national leaders are making decisions which will continue to impact our daily lives. All of these decisions are centered around slowing and preventing the spread of COVID-19.
Following guidance by local/regional governments, public health agencies and in partnership with our retail partners, we have made the decision to temporarily suspend veterinary services in all Community Clinics and Wellness Centers.
At this time, we are uncertain how long clinics will remain closed, but we will continue to monitor the news and recommendations of the CDC, local authorities and the AVMA for guidance.
A few things to remember:
• If your pet requires urgent medical attention during this closure, please seek care at a local full-service veterinary hospital or animal emergency room.
• To request your pet’s medical records, please click here or call our customer service department at 800-427-7973.
• If you need to refill a prescription or purchase other necessary products, please visit our online pharmacy: https://petvet.vippetcare.com/shop/
• According to the CDC, currently no pets (dogs, cats or other domesticated animals) in the United States have tested positive for COVID-19, and there is no evidence that dogs, cats or other pets can become infected with or spread COVID-19.
• We encourage you to follow the guidance of local health officials and the CDC. For further information, visit the CDC’s frequently asked questions page for COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/faq.html
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