VIP Petcare respects consumer privacy and works to safeguard your personal information. We are dedicated to providing you with the superior customer experience that you know and expect from VIP Petcare. We view your privacy as an important component of your customer experience and ensure that your personal information is handled in a safe and responsible manner.

For any privacy questions related to our Website, please contact:
VIP Petcare
5813 Skylane Blvd.
Windsor, CA 95492-6836

We are dedicated to honoring and respecting your individual privacy and provide our privacy policies below:

What Information We Do Collect

We collect the information that you provide us when you visit our website or contact our customer service call center to purchase, return, or exchange a product, in addition if you participate in any contest or survey. The type of information we may collect includes the following: domain name and e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (see Secure Shopping section below).
Email Addresses/ Personal Information

Your e-mail address and personal information will be used only by VIP Petcare to notify you of your order status and when it is time to re-order your pet’s medication. If you purchase online from VIP Petcare, we will use your personal information for the purpose of sending you the items you purchased.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Occasionally we may send you notices of promotions or special offers. If for any reason you do not want to receive VIP Petcare promotions or special offers, please reply with ‘unsubscribe’ in those e-mails that you may receive from us.


You can shop at VIP Petcare with confidence. We have partnered with Vets First Choice to enable fulfilling of prescriptions for our clients. Vets First Choice offers reliable Home Delivery of safe, authentic products recommended and approved by your VIP Petcare veterinarian delivered conveniently to your door. There are hundreds of products available for Home Delivery, including quality prescription medications, flea, tick, and heartworm preventatives, chronic medications, specialty pharmaceuticals, and leading prescription nutrition products. Automatic shipment and auto refill options are also available to ensure regular scheduled deliveries when you need it.


If you use our online ‘Shop’ page on our Website, we’ll use “cookies” to help us identify you, our valued client. A cookie is a small file created on your computer that helps us track items placed in your shopping cart. No personal information is stored in your cookie. If you choose to disable your cookies, we will not be able to track your purchases and could make shopping a less pleasurable experience.

VIP Petcare uses‎ to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and helps us improve our website. When you visit our site, Google looks at the pages that you look at, and a short text file called a cookie, is downloaded to your computer. A cookie is used to store small amounts of information. This information is collected for traffic analysis only. Google Analytics does not collect any personal information about our website users. Read the Google Analytics privacy document for more details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed.


Our Websites are not directed at children under the age of 13. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personal information from anyone under the age of 13 without requiring parental consent. Our Terms of Use specifically prohibit anyone using our Websites from submitting any personally identifiable information about persons under 13 years of age. Any person who provides their personal information to VIP Petcare through the Websites represents that they are 13 years of age or older.

Links to 3rd party Sites or Services

VIP Petcare may include links to other websites. You should consult the respective privacy policies of these third-party sites. This Privacy Policy does not apply to, and we cannot control the activities of, such other websites.